Terms of Service

Client Organisation means the strata corporation, condominium corporation, homeowners’ association, management company, brokerage, owner or other entity that subscribes to the Service for one or more properties.

Authorised User means any individual the Client Organisation permits to use the Service, including staff, council or board members, owners, tenants, property agents, technicians, housekeeping, concierge and contractors.

Client Data means all data, documents, images and content that the Client Organisation and its Authorised Users submit to or generate in the Service, including personal information about residents.

Order means the pricing tier selected in the Service, a quote we issue, or a written order form or enterprise agreement that references these Terms. Where an Order conflicts with these Terms, the Order governs.

Fees means the subscription charges, minimums, onboarding charges and any other amounts payable under an Order.

Access to the Service is by invitation only. Accounts are created and approved by the Client Organisation’s administrators or by AryaPM on their instruction. There is no public self-registration.

You are responsible for the acts and omissions of your Authorised Users, for keeping credentials confidential, for enabling the security features we provide (including passkeys and two-factor authentication) where appropriate, and for promptly removing users who no longer need access. Tell us immediately at support@aryapm.ca if you suspect unauthorised access.

Every Authorised User must accept these Terms, the Acceptable Use Policy and the Privacy Policy when they first sign in, and again when we publish a new version. An acceptance recorded by a Client Organisation administrator is the Client Organisation’s acceptance.

The Service is a multi-tenant platform. Each Client Organisation’s data is held in a logically isolated tenancy enforced at the database level. We may change, improve or retire features over time; we will give reasonable notice of any change that materially reduces the Service’s core functionality during a paid term.

We will use commercially reasonable efforts to keep the Service available, apply security updates, and take automated backups at regular intervals. Planned maintenance is scheduled outside normal business hours where practical. Uptime commitments, response times and credits apply only where an enterprise agreement says so.

Support is provided by email during business hours in the Pacific time zone. Priority support, a named onboarding lead and a dedicated success manager are included only in the tiers or agreements that state them.

Some features use automated or artificial-intelligence assistance (for example drafting notices or answering resident questions). These outputs are suggestions. You remain responsible for reviewing anything sent to residents, filed with a regulator, or relied on for a decision.

Fees are set out in the Order or on the public pricing page at the time you subscribe. Unless the Order says otherwise, subscriptions are billed monthly in advance in Canadian dollars, per door, subject to the stated monthly minimum, and renew automatically each month until cancelled. Pilot pricing applies to one property for the pilot period only.

Fees exclude GST, PST and any other applicable taxes, which are added to your invoice. Overdue amounts may accrue interest at 1% per month (12.68% per year) and we may suspend the Service for accounts more than 30 days past due after notice.

We may change list prices with at least 60 days’ written notice; changes take effect at your next renewal. Founding Community pricing granted to communities that joined in 2026 is preserved for as long as the subscription remains continuously active for that property.

Resident-facing charges (amenity bookings, move fees, fob orders and similar) are set by the Client Organisation and collected by our payment processor directly into the Client Organisation’s own account. AryaPM is not a party to those transactions, does not hold those funds, and is not a money services business. Card-processing fees and any disclosed platform service fee are shown at checkout.

You own Client Data. You grant AryaPM a non-exclusive, worldwide licence to host, copy, process, transmit and display Client Data solely to provide, secure, support and improve the Service, and as otherwise permitted by the Privacy Policy.

You are responsible for the accuracy and lawfulness of Client Data, for having the authority and consents needed to collect residents’ personal information and to give it to us, and for meeting your own record-keeping obligations under the Strata Property Act, the Personal Information Protection Act and any other law that applies to you.

We process personal information in Client Data as a service provider acting on your instructions. The Privacy Policy describes what we collect, where it is stored, the subprocessors we use, and how residents can exercise their rights.

During the term and for 30 days after it ends, you may export Client Data in standard formats through the Service or by request. After that period we may delete Client Data from live systems, and it will age out of backups on the schedule described in the Privacy Policy, except where we must keep it by law.

AryaPM and its licensors own the Service, including its software, design, documentation, templates, trade marks and all improvements. Except for the limited right to use the Service under these Terms, no rights are granted to you.

If you give us feedback or suggestions, we may use them without obligation to you. Community sites we build for you may use your name and branding; you grant us a licence to display them for that purpose.

With your written permission we may name you as a customer. We will never publish resident information, and you may withdraw that permission at any time.

Your use of the Service must comply with the Acceptable Use Policy, which forms part of these Terms. We may suspend accounts or remove content that we reasonably believe breaches it, and we will tell you when we do unless the law prevents it.

Each party will keep the other’s confidential information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. Confidential information does not include information that is public through no fault of the receiving party, already known to it, independently developed, or received from a third party without restriction.

A party may disclose confidential information when required by law or court order, after giving the other party reasonable notice where permitted.

We maintain administrative, technical and physical safeguards appropriate to the sensitivity of Client Data, including row-level access controls enforced by the database, encrypted connections, audited privileged actions, invitation-only onboarding, and automated backups.

If we become aware of a security incident that affects your Client Data, we will notify your administrators without undue delay after confirming it, describe what we know, and cooperate with your own notification obligations.

We warrant that the Service will perform materially as described in our documentation and that we will provide it with reasonable skill and care. Your sole remedy for breach of this warranty is for us to correct the non-conformity, or, if we cannot within a reasonable time, to terminate the affected Order and refund prepaid Fees for the unused period.

Except as expressly stated, the Service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that it will meet your regulatory obligations, or that outputs of automated features are accurate. The Service is not legal, accounting or engineering advice.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or related to these Terms, however caused and under any theory of liability, even if advised of the possibility.

To the maximum extent permitted by law, AryaPM’s total liability arising out of or related to these Terms will not exceed the Fees you paid to AryaPM in the 12 months before the event giving rise to the claim.

These limits do not apply to a party’s indemnification obligations, breach of confidentiality, infringement of the other party’s intellectual property, or liability that cannot be limited by law.

You will defend and indemnify AryaPM against third-party claims, and the resulting damages, costs and reasonable legal fees, arising from Client Data, your breach of these Terms or the Acceptable Use Policy, your collection or use of residents’ personal information, or your Authorised Users’ use of the Service.

AryaPM will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a Canadian patent, copyright or trade mark, and will pay resulting damages and costs finally awarded. We may modify or replace the Service, obtain a licence, or terminate the affected Order and refund unused prepaid Fees.

These Terms apply from your first acceptance and continue while any Order is active. Monthly subscriptions may be cancelled by either party with 30 days’ written notice. Fixed-term Orders continue for their stated term.

Either party may terminate for material breach that is not cured within 30 days of written notice, or immediately if the other party becomes insolvent. We may suspend the Service immediately where necessary to protect the Service, other clients, or residents, or where Fees are more than 30 days overdue after notice.

On termination your right to use the Service ends, Fees already due remain payable, and the export and deletion provisions in section 5 apply. Sections that by their nature should survive (including ownership, confidentiality, warranties, liability, indemnification and governing law) survive termination.

We may update these Terms from time to time. We will post the new version at aryapm.ca/terms, update the version and effective date, and require Authorised Users to accept the new version at their next sign-in. Material changes will also be announced to Client Organisation administrators by email at least 30 days before they take effect. Continued use after the effective date is acceptance.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The parties will first try in good faith to resolve any dispute through their senior representatives within 30 days of written notice.

Any dispute not resolved that way will be submitted to the courts of British Columbia sitting in Kelowna, and each party attorns to their exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

• These Terms, the Acceptable Use Policy, the Privacy Policy and any Order are the entire agreement between the parties and replace all earlier discussions.
• Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party providers, internet failures, natural disasters or government action, provided it uses reasonable efforts to resume performance.
• You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets. We may assign them to an affiliate or successor.
• Notices to AryaPM go to support@aryapm.ca. Notices to you go to the administrator email addresses on your account.
• If any provision is unenforceable it will be modified to the minimum extent necessary and the rest remains in effect. A waiver of one breach is not a waiver of any other.
• The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.